What does it mean to share access to a home parcel locker with others? You don’t need a separate app to use the Picapac home parcel locker; all communication takes place via text message. Example: When one of the locker’s compartments is closed, you’ll receive a text message. You can also unlock the locker remotely via text message. Using the delivery notification feature, you can receive an SMS when a package is picked up from the compartment. So if there are several package recipients in the family, you can now […]
In partnership with Omniva, in addition to courier shipments, shipments via Omniva’s parcel locker service will also be available at Picapac’s home parcel lockers. Steps you need to take: 1. Make sure your phone number is linked to the Omniva system. When you send your phone number to Picapac customer service, they will forward it to Omniva, who will add it to their system. Up to 5 additional users can be linked to a single Picapac account. 2. When making purchases in the online store, select from the list of Omniva parcel terminals […]
Starting December 12, 2023, you can return Omniva packages at Picapac. Returns must be arranged in advance via the My Omniva portal. At Picapac, use the return shipping feature to return your package. Instructions for returning a package: 1. Log in to the My Omniva portal. If you do not have a My Omniva account, please register as a user. When you enter your phone number, the system will automatically detect that you have a Picapac kiosk. 2. Upon logging in on the homepage, Omniva will ask you, […]
Here are the most common questions people ask about the Picapac home parcel locker. The answers will help you better understand what the service is all about and whether it’s something that would work for you. 1. What is Picapac? The Picapac personal parcel locker is a parcel locker designed for private and business customers, installed at your front gate. You can leave both large and small packages there and also pick them up on your way […]
In partnership with Omniva, starting October 26, 2023, we’re offering the option to send packages at the Omniva parcel locker service rate! You can use the My Omniva portal to send a package. Read on for step-by-step instructions on how to send a package. Instructions for sending a package: 1. Log in to the My Omniva portal. If you don’t have a My Omniva account, please register. When you enter your phone number, the system will automatically detect that you have a Picapac locker. […]
Picapac acquired Parcelsea’s network of package lockers to offer a more personalized and convenient package delivery service throughout Estonia. Through the transaction, Picapac acquired 700 package lockers.
In February, we began a partnership with Omniva, as a result of which packages sent via Omniva's parcel locker service are automatically routed to home parcel lockers.
This guide contains information on how to use the Picapac parcel locker: how to have parcels delivered to your home, how to change your PIN, and how to send parcels.
Ordering goods from an online store with courier delivery sounds like a sensible choice. I order today and receive my order tomorrow. But what’s the reality?
Two years ago, when we launched prototypes of home parcel lockers to quickly solve the problem of waiting for couriers, we began gathering feedback from test customers on what our first commercial product should look like. Thanks to our enthusiastic test group, we were able to bring parcel lockers—evolved from those prototypes—to market. That same smart parcel locker is now helping parcel recipients in front of hundreds of homes across three different countries. But the time has come for the second generation […]
