Terms and Conditions

General Terms and Conditions (Effective as of July 1, 2025)

These General Terms and Conditions (defined below) apply to all legal relationships arising between Picapac and the Customer in connection with the Parcel Lockers (defined below) offered by Picapac. By paying for the order, the Customer confirms that they understand and agree to enter into the Agreement in the Customer Portal and under the terms set forth in these General Terms and Conditions.

1. Definitions

Private Customer – a natural person registered as a customer in the Customer Portal with whom a Contract has been concluded for the use of the Picapac Parcel Locker and the provision of related services.
Price List – refers to the fees for the services, use of parcel lockers, and other contractual charges listed on the Website and in the Customer Portal, including pricing terms and other conditions for parcels. The Price List forms part of the Agreement, and the fees listed therein are payable by the Customer to Picapac upon submission of the Order. If the Parties have entered into a written agreement regarding the application of special terms and conditions for fees, the prices set forth in the relevant special terms and conditions agreement shall apply.
User– a person (or persons) designated by the Customer and identified as a Parcel Locker user in the Customer Portal based on the information provided by the Customer, who is authorized to open the Parcel Locker.
Customer– means a Private Customer or Business Customer with whom an Agreement has been entered into for the use of the Picapac Parcel Locker and the provision of related services.
Customer Portal– the portal on the Picapac Website that displays the Customer’s information, Users associated with the Customer, Orders and their details, and the terms of the Agreement.
Customer Agreement – A written, signed agreement between Picapac and the Customer that allows the Customer to pay the Monthly Fee, maintenance services, and additional services based on an invoice, and to activate a payment card in the Customer Portal without any obligation. The Customer Agreement forms part of the Agreement.
Courier– a person who delivers a Shipment and is obligated to deliver and/or return the Shipment to the Customer or User, whether for the purpose of fulfilling a contract between the Courier and the Customer, the Courier and the User, a third party and the Customer, or a third party and the User.
Monthly fee– the monthly fee paid by the Customer for the use of the Parcel Locker and related services, in accordance with the selected package.
Fixed monthly fee –a fixed monthly fee paid by the Customer for the use of the Parcel Locker, which applies if the Customer has entered into a Fixed-Term Package Agreement or another Agreement for a package offered by Picapac that provides a fixed price.
Package – The set of services and usage rights provided by Picapac to the Customer, as specified in the Price List, the Customer Portal, the General Terms and Conditions, the Customer Agreement, and/or the Agreement.
Fixed-Term Package – a package offered by Picapac and selected by the Customer for a specified period, allowing the use of a Parcel Locker during the agreed period for a fixed monthly fee, under which the Customer pays the fixed monthly fee either in monthly installments or as a single lump-sum payment covering the entire period. If neither the Customer nor Picapac terminates the Fixed-Term Package Agreement in accordance with the procedure set forth in the General Terms and Conditions prior to the expiration of the package term, the Fixed-Term Package will automatically be extended by the duration of the originally selected Fixed-Term Package.
Agreement– an agreement entered into between Picapac and the Customer, consisting of the terms and conditions set forth in the Customer Portal, the General Terms and Conditions, and the Price List. If a Client Agreement is concluded with the Client, the Agreement consists of the Client Agreement, the terms and conditions set forth in the Client Environment, the General Terms and Conditions, and the Price List. If the parties enter into a written agreement regarding the application of special terms, the Customer Agreement, the General Terms and Conditions, and the Price List shall apply to the extent not regulated by the agreement on special terms.
Parcel locker– is a device provided by Picapac that can be used to drop off Shipments intended for the User or the Customer, as well as Shipments to be returned by the Customer or the User. Picapac offers the following parcel lockers for use:
1. Private Parcel Locker – a Parcel Locker intended for use by a single Customer, which may also be used by five Users associated with the Customer and designated by the Customer. A notification of the arrival of a shipment is sent to the Customer and all Users associated with them, regardless of whether the shipment is linked to the Customer’s phone number or a User’s phone number.
2. Shared Parcel Locker – a Parcel Locker intended for use by multiple Customers, which, in addition to the Customer, may be used by five Users associated with each Customer and designated by the Customer. Notification of a shipment’s arrival is sent only to the Customer, regardless of whether the shipment is linked to the Customer’s phone number or a User’s phone number.
  If a Shared Parcel Locker has been ordered and installed at the request of a housing association, the housing association that placed the order is the sole Customer of the Shared Parcel Locker, and the number of Users of the parcel locker is not limited to just five persons, with up to 5 co-users able to be linked to each User. In this case, a notification of the shipment’s arrival is sent to the Customer or the User, depending on whose phone number the shipment is linked to.
3. Community Parcel Locker – a Parcel Locker intended for use by multiple Customers, which, in addition to the Customer, may be used by five Users associated with each Customer and designated by the Customer. A notification of the arrival of a Parcel is sent only to the Customer, regardless of whether the Parcel is linked to the Customer’s or a User’s phone number.
Shipment– means a shipment ordered by the Customer or User from any third party, or any other shipment addressed to the Customer or User, as well as a shipment to be returned by the Customer or User.
Order– an order submitted by the Customer on the Website for the installation and/or use of a parcel locker and for the receipt of services offered by Picapac.
Website– the Picapac website at picapac.com.
Business Customer – a legal entity registered as a customer in the Customer Portal with whom a Contract has been concluded for the use of the Picapac Parcel Locker and the provision of related services
General Terms and Conditions– the General Terms and Conditions for the Picapac Parcel Locker published on the Website, which form an integral part of the Agreement.
Rental Plan– the plan selected by the Customer on the Website for using the Parcel Locker, based on a monthly fee or a fixed monthly fee, under the terms and conditions set forth in the Customer Portal and the General Terms and Conditions

2. CONCLUSION OF THE AGREEMENT, LEGAL FRAMEWORK

Through the website, the Customer can submit Orders to use the Parcel Locker under the Rental Model.
By selecting a Fixed-Term Package offered by Picapac, the Customer agrees and undertakes to pay the Fixed Monthly Fee associated with the selected package either monthly during the package’s term or as a single lump-sum payment covering the entire term.
The Agreement between the Customer and Picapac shall enter into force upon receipt of the first payment made by the Customer under the Agreement into Picapac’s bank account, except in the case referred to in Section 2.5. The Agreement shall also be deemed concluded upon its execution in writing, or upon the Customer’s acceptance of the terms and conditions of the Agreement or any amendments thereto (including the Order Confirmation) via a means of communication (including the Customer Portal, web chat, telephone, email, or SMS). A declaration of intent that the Customer has submitted to Picapac via a previously notified email address or in the Customer Portal has legally binding consequences. The Agreement is also deemed concluded by providing an electronic signature on a device (e.g., a tablet) by providing an electronic signature and by default acceptance, provided that the Customer does not return the Agreement or order confirmation sent by Picapac via mail or email within 15 calendar days with their signature or does not confirm their agreement with them via letter or, nor submits any objections via letter or e-mail within the relevant timeframe regarding the terms set forth in the Agreement or order confirmation. In such a case, the Agreement shall be deemed to have been tacitly accepted by the Client and concluded under the terms set forth in the Agreement or order confirmation. The fact that the Client’s inaction is considered acceptance of the Agreement in such a situation shall be indicated in a cover letter or by other reasonable means.
If the use of a parcel locker requires an installation order (Private Parcel Locker, Shared Parcel Locker), the installation date, address, and exact location of the parcel locker will be agreed upon with the Customer after the Order has been submitted, in a form that can be reproduced in writing. After the order is placed, Picapac will provide the Customer with a time for the installation of the Parcel Locker; if this time is unsuitable, Picapac has the right to offer the Customer reasonable alternative times.
Picapac has the right to refuse to enter into a Contract with the Customer without providing a reason. In such a case, Picapac will refund any payments already made by the Customer within 14 calendar days of sending the Customer a notice to that effect.
Under the Agreement (in the case of the Rental Model), Picapac undertakes to provide both routine and emergency maintenance for the Parcel Lockers in accordance with Section 5 of the General Terms and Conditions. This does not apply if the locker is located on Hiiumaa and maintenance cannot be provided.
In addition, the customer may order additional services from Picapac in accordance with the additional services described on the Website and the Price List.
The delivery of shipments to a parcel locker and their return are carried out on the basis of a relevant agreement concluded between the Customer or User and the party providing or facilitating the shipment delivery and/or return service (e-store operator, courier service provider, or other third party). To order a Parcel Locker shipment, you must select courier delivery as the delivery method (not Parcel Locker delivery), except when selecting AS Eesti Post delivery, where you can use both courier delivery and Parcel Locker delivery options to order a Parcel Locker shipment. Picapac OÜ is in no case a party to the contract related to a specific Shipment, nor is it the carrier or forwarder of the Shipment, and Picapac is not liable for the actions of the person providing the Shipment delivery and/or return service or for the fulfillment of their obligations.
Upon conclusion of the Agreement, the Customer’s and/or User’s shipments will be automatically routed to a Parcel Locker based on the phone number(s) provided by the Customer, regardless of the service selected by the Customer or User, provided that the Customer or User has selected AS Eesti Post’s delivery (Omniva Parcel Locker service, Omniva courier service, or other Omniva shipment delivery services that are routed through Picapac). If the Customer provides Picapac with the User’s phone number or other User data, the Customer warrants that they have previously notified the User of such data transfer and have allowed the User to review the terms and conditions for the processing of personal data available on the website https://picapac.com/privaatsus/. The Client is responsible for ensuring that the User has consented to the transfer of their phone number and other User data necessary for using the parcel locker to Picapac, as well as to the processing of such data for the purpose of fulfilling this Agreement in accordance with Picapac’s terms and conditions for the processing of personal data.

Upon entering into a contract for the installation and/or use, the Customer acknowledges that the Courier has the right to consider the Shipment delivered to the User or the Customer and the User’s or Customer’s corresponding order fulfilled within the meaning of the agreement between the Customer or User and the sender of the Shipment from the moment the Courier has placed the Shipment into the Parcel Locker and locked its compartment. The Customer acknowledges that the terms and conditions for the delivery and return of Shipments, including delivery regulations, procedures, storage of Shipments, and other conditions, are governed by the contract concluded between the Customer or User and the person providing or mediating the Shipment delivery and/or return service (e-store operator, courier service provider, or other third party).
By entering into this Agreement for the use of a Shared Parcel Locker installed at the request of another Customer and located on a parcel of land used or possessed by that other Customer, and for the receipt of related services, the Customer confirms that it and its associated Users possess all necessary rights, permits, and consents required for the use of said parcel of land. In the event that such consents, rights, and permits are lacking or their existence is disputed, and the landowner or other authorized person prohibits the servicing of the Parcel Locker or restricts the access necessary for its servicing, the Courier has no obligation to service the Parcel Locker due to lack of access, and Picapac has the right to terminate the Agreement concluded with the Customer who does not have the right of access and use or who is a party to a dispute related thereto on an extraordinary basis. In such a case, Picapac shall not be liable for any resulting damages, including damages arising from the failure to service the Parcel Locker due to lack of access or from the extraordinary termination of the Agreement.
A private parcel locker may also be used as a mailbox for receiving mail items specified in the Postal Act and delivered via a mailbox. To do so, the Customer must coordinate the use of the Parcel Locker as a mailbox with the universal postal service provider and mark the Parcel Locker in accordance with the procedure established in the Postal Act and the universal postal service provider’s standard terms and conditions. In accordance with Section 2, Subsection 8 of the General Terms and Conditions, Picapac is not liable for the actions of the person providing the mail delivery service or for the fulfillment of their obligations.

3. Installation of a Parcel Locker

If the Customer has ordered the installation of a Parcel Locker (Private Parcel Locker, Shared Parcel Locker), Picapac undertakes to install the Parcel Locker at the agreed address and location at the time agreed with the Customer. The costs of delivering and installing the Parcel Locker are payable by the Customer in accordance with the Price List published on the Website.
If the Customer does not provide specific information about the location (photo, description, etc.), Picapac will install the Parcel Locker at the agreed-upon address in a location that best meets the installation team’s assessment.
The Customer who has ordered the installation of a parcel locker agrees to ensure that:
1. The customer has all the necessary rights, permits, and consents to install the parcel locker at the agreed-upon address and location;
2. By installing a parcel locker at the specified address and location, the courier will be able to access it at any time and park the service vehicle in its immediate vicinity (no further than 30 meters away) for up to 15 minutes;
3. The location of the parcel locker is safe and does not pose any risk to the parcel locker, the shipment, couriers, persons involved in the installation and maintenance of the parcel locker, or third parties, nor to their property or health.
4. No dogs are allowed at the parcel locker location (unless the dog is on a leash or its access to the Courier or to the person(s) servicing, including installing or maintaining, the Parcel Locker is otherwise prevented in such a way that the Courier or the Parcel Locker’s maintenance or installation technician can ensure the safety of servicing the Parcel Locker).
If the Customer breaches the obligations set forth in Section 3.3, the Courier shall have no obligation to service the Parcel Locker due to lack of access, and Picapac shall have no obligation to install the Parcel Locker or provide maintenance services (if such breaches occur at the time of or during installation or maintenance). If, due to a breach of the Client’s obligations specified in Section 3.3, the Parcel Locker remains uninstalled and/or unmaintained at the agreed time, Picapac shall not be liable for any breach of its obligations or any resulting damages. In such a case, the Client must pay Picapac a no-show fee in accordance with the invoice issued by Picapac.
Picapac does not guarantee that the parcel locker to be installed will be free of prior signs of use. The parcel locker may have been used and may show reasonable signs of wear and tear resulting from previous use. Any wear and tear or signs of use present at the time of installation and handover of the Parcel Locker shall be documented in the Parcel Locker handover report to be signed on the day of installation and/or in another document (e.g., a photo, correspondence).
Once the Parcel Locker has been installed at the location agreed upon with the Customer, the Customer is not permitted to change the location of the Parcel Locker without Picapac’s prior consent. If the Customer wishes to change the location of the Parcel Locker after its installation, the Customer is required to order the corresponding additional service from Picapac via the Customer Portal.
If the Customer installs the Parcel Locker themselves, the service period begins at the time the Parcel Locker is delivered.

4. Using the Parcel Locker

A User or Customer can open a Parcel Locker using a code linked to or sent to the User’s or Customer’s phone number, either via their phone or using the keypad on the Parcel Locker. If the Parcel Locker’s functionality and terms of use allow for the addition of Users associated with the Customer, Picapac grants access rights to the Parcel Locker ordered by the Customer only to Users associated with the specific Customer indicated in the Customer Portal.
The Customer agrees to ensure that the access codes issued to them and to Users (whether a unique access code linked to a specific Parcel Locker or a one-time access code linked to a specific shipment) are stored and used securely and are not disclosed to third parties. In the event that the Customer has breached the obligation arising from this clause, Picapac shall not be liable for the actions of unauthorized persons who have gained access to the Parcel Locker. If the Customer discovers that access rights to the Parcel Locker are in the possession of unauthorized persons, the Customer is obligated to immediately change the Parcel Locker access codes or notify Picapac of the situation.
When ordering shipments, the Customer agrees to take into account that the Parcel Locker can accommodate shipments of the following maximum dimensions (length x width x depth) in its various compartments:
1. Private Parcel Locker and Shared Parcel Locker:
  - XS: 252 mm x 120 mm x 390 mm;
  - Dimensions: 252 mm x 367 mm x 526 mm;
  - W: 472 mm x H: 530 mm x D: 526 mm.
2. Community parcel locker:
  - XS: 90 mm x 190 mm x 380 mm;
  - Dimensions: 90 mm x 380 mm x 500 mm;
  - Dimensions: 190 mm x 380 mm x 500 mm.
The following items are prohibited from being ordered via the parcel locker: weapons and weapon parts, ammunition and ammunition components; gas; explosive devices; combat ammunition; flammable and hazardous goods (fireworks, fuel, solvents, paints); radioactive materials; toxic substances; infectious substances; narcotic and psychotropic substances; acids; live animals; substances that, due to their properties, may endanger the Customer, the Courier, a third party, or other Shipments; money.
If the Customer has ordered the installation of a parcel locker, the Customer is obligated to ensure that the Courier has unimpeded access to the parcel locker for the delivery of the Shipment and that Picapac has unimpeded access to the parcel locker for maintenance work.
When a shipment arrives at a Private Parcel Locker, Picapac sends an SMS notification regarding the shipment’s arrival to the Customer and to the phone number(s) of any User(s) listed in the Customer Portal. Upon arrival of a shipment at a Shared Parcel Locker or Community Parcel Locker, Picapac will send an SMS notification regarding the arrival of the shipment only to the Customer’s phone number specified in the Customer Portal. Picapac undertakes to send the shipment arrival notifications referred to in this section immediately after the shipment is placed in the Parcel Locker, and undertakes to ensure the operation of the Parcel Locker at all times (24/7), except during maintenance work.
The Customer agrees to remove (or arrange for the removal of) Shipments placed in the Private Parcel Locker within a reasonable period of time, taking into account the nature and characteristics of the Shipment, and to ensure that the Parcel Locker is emptied so that Shipments ordered by the Customer and the User can be placed in the Parcel Locker. Shipments placed in Community and Shared Parcel Lockers must be removed from the Parcel Locker within 72 hours. If a Shipment has not been removed from a Community Parcel Locker or a Shared Parcel Locker within 72 hours, the Shipment will be returned to the Sender at the Customer’s expense. Picapac has the right to demand reimbursement from the Customer for all costs associated with processing the returned Shipments. In accordance with Section 8 of the General Terms and Conditions, Picapac shall not be liable for any damages that may arise from a breach of the obligations set forth in this section by the Customer or the User.
The Customer agrees to maintain the Parcel Locker in good condition, to use it solely for the purpose of sending or receiving Shipments at the location specified in the Customer Portal, and to comply with all of Picapac’s instructions regarding the use of the Parcel Locker. The Customer undertakes to ensure that any User associated with them also uses the Parcel Locker in a responsible manner and in accordance with the General Terms and Conditions, including compliance with the permitted dimensions of shipments.
More detailed instructions for using the Parcel Locker can be found in the Parcel Locker User Guide, which is provided to the Customer upon installation of the Parcel Locker or sent to the Customer’s email address prior to activation.

5. Maintenance of Parcel Lockers

If the Customer has ordered the installation of a Parcel Locker, the Customer undertakes to ensure that the installed Parcel Locker remains in the condition specified in the handover certificate and/or any other available document (e.g., a photograph) or as visible therein throughout the term of the Agreement, taking into account any negative characteristics resulting from normal use and wear and tear.
In the event of malfunctions, damage, or other issues, the Customer agrees to notify Picapac immediately by email at klienditeenindus@picapac.ee or by phone at 6889988.
Parcel lockers require regular maintenance (except on Hiiumaa), which includes (but is not limited to) the regular replacement of the battery at the intervals specified in the manufacturer’s instructions. If the Customer has purchased the Parcel Locker, Picapac has the right to charge a fee for the routine maintenance of the Parcel Lockers in accordance with the Price List published on the Website.
The Customer is not permitted to maintain or repair the Parcel Locker installed at the location agreed upon with the Customer, either on their own or with the assistance of a third party, without Picapac’s prior consent (except for the removal of normal dirt and snow).
If a Parcel Locker installed at the Customer’s request is damaged due to circumstances not attributable to Picapac, Picapac has the right to charge the Customer for the repair of the Parcel Locker in accordance with the price quote provided to the Customer. In the case of the rental model, the Customer does not have the right to refuse the repair work or reimbursement of its costs in the situation described in the preceding sentence (i.e., the cost of repairing the Parcel Locker by Picapac constitutes a loss that the Customer is obligated to reimburse to Picapac).

6. FEES AND PAYMENT

The Customer agrees to pay Picapac the fee specified in the Customer Portal for the use of the Parcel Locker (either the Purchase Price, Monthly Fee, or Fixed Monthly Fee) in accordance with the amount and terms specified in the Customer Portal. Picapac will issue an invoice to the Customer for the fees payable under the Agreement. Unless otherwise specified on the relevant invoice or in the Customer Portal, the payment deadline for the invoice is 7 calendar days.
1. A private customer shall make all payments due under the Agreement using the payment card activated in the Customer Portal. In such cases, the first payment must be made immediately upon placing the order, and the payment card details must be entered. When paying by payment card, the Customer authorizes Picapac to debit the payments due from the Customer from the payment card activated by the Customer in the Customer Portal at the beginning of each billing period, which lasts for one calendar month. The Customer undertakes to ensure that the bank account linked to the payment card has sufficient available funds to cover the amounts due under the Agreement. Payments are processed through a third-party payment processor.
2. A private customer may make contractual payments based on an invoice without entering payment card details into the Customer Portal or activating the payment card, provided that the private customer selects the Fix Max annual package and pays in advance for the entire package period.
3. Individual customers who signed up before July 1, 2025, and make monthly payments manually based on an invoice—without having a payment card activated in the customer portal—may continue using this payment method until the end of 2025. Starting in 2026, you must select a payment method listed in section 1.1 or 1.2 of this chapter.
4. The business customer shall pay all amounts due under the Agreement in advance for the entire term of the selected package, based on the invoice and by the due date specified therein.
5. Business customers who signed up before July 1, 2025, and selected monthly payments via payment card or manual payment based on an invoice (without activating the payment card) may continue using this payment method until the end of 2025. Starting in 2026, Business Customers may only choose the payment method specified in Section 1.4 of this chapter.
If the Agreement is based on the Rental model, the calculation of the Monthly Fee or the fixed Monthly Fee begins on the date the Private Parcel Locker or Shared Parcel Locker was installed at the address specified by the Customer. If the Parcel Locker has already been installed and the Customer enters into a contract solely for its use (e.g., a Community Parcel Locker or Shared Parcel Locker that has already been installed at another Customer’s address or at another location), the calculation of the Monthly Fee begins from the moment the Customer is added as a user of the Community Parcel Locker or Shared Parcel Locker and no later than 5 business days after the conclusion of the Agreement.
The Customer may order additional services related to the Parcel Locker via the Customer Portal. The Customer’s right to use additional services begins on the day of payment for the respective additional service and entitles the Customer to use the additional service for one billing period, which lasts for one calendar month starting from the day of payment for the respective additional service. The subscription to the additional service is automatically extended for the following billing period (unless the Customer notifies Picapac of the termination of the subscription to the additional service) and Picapac has the right to debit the amount due for the additional service from the payment card activated by the Customer in the Customer Portal at the beginning of each billing period. The Customer has the right to terminate the subscription to the additional service at any time by sending a corresponding notification to Picapac. After sending the notice of termination of the additional service, the Customer has the right to use the additional services until the end of the relevant billing period; fees paid for the additional service until the end of the billing period will not be refunded.
If the Customer orders the installation of a Parcel Locker and additional unforeseen costs arise during the installation process, Picapac will notify the Customer of such costs immediately. After receiving such notification from Picapac, the Customer has the right to decide whether to bear the additional costs or to withdraw from the Agreement without incurring any additional costs.
In the event of any delay in payment, the Client shall be obligated to pay a late payment fee of 0.2% of the amount owed for each day of delay; or, if the Client is a consumer, 0.06% of the amount owed for each day of delay.
All fees are considered paid to Picapac as of the moment the corresponding amount is credited to Picapac’s bank account. Picapac is not liable for any additional costs or transfer fees associated with payment.
If the Customer is more than 7 calendar days late in paying the fee, Picapac has the right to restrict the use of the Parcel Locker until the fee is received (including temporarily closing the hatches of the Parcel Locker and suspending the delivery of Shipments addressed to the Parcel Locker by the Customer and Users associated with them).
If the Customer is more than 30 calendar days late in paying the fee, Picapac has the right to terminate the Agreement without prior notice. Termination of the Agreement does not release the Customer from liability for any outstanding debt and/or compensation for damages related to the extraordinary termination of the Agreement.

7. TERMINATION OF THE AGREEMENT

The Agreement is entered into for an indefinite term, unless Picapac offers and the Client has selected a Fixed-Term Package and/or the Client Portal and/or the Special Terms Agreement stipulate otherwise. Both Picapac and the Client have the right to terminate an Agreement concluded for an indefinite term by giving the other party at least 60 days’ prior notice. If the Customer terminates the Agreement for the use of the Private Parcel Locker in accordance with the terms, or if the Agreement is terminated extraordinarily due to a breach by the Customer, Picapac has the right to demand reimbursement from the Customer for the costs incurred in removing the Parcel Locker. If the Customer terminates the Agreement for the use of a Shared Parcel Locker in accordance with the terms, or if the Agreement is terminated extraordinarily due to a breach by the Customer, the Customer must pay a termination fee in accordance with the Price List.
Both parties may terminate a fixed-term package agreement upon its expiration by providing notice of termination at least one month prior to the end of the fixed-term package’s validity period (the expiration date).
If the parties do not give notice of their intention to terminate the fixed-term contract at least one month before the end of the fixed-term package’s validity period, the Contract will be automatically extended for the duration of the fixed-term package’s validity period.
If the Customer wishes to terminate a fixed-term package agreement before the end of the term, they must pay the Fixed Monthly Fee for the entire duration of the fixed-term package.
Upon termination of the Agreement for the use of a private parcel locker, the Customer is obligated to pay Picapac a fee for the dismantling and return of the parcel locker in accordance with the Price List published on the Website. If a shared Parcel Locker has been installed at the request of a housing association and the housing association is the sole Customer of the Parcel Locker, the fee for dismantling the Parcel Locker must be paid upon termination of the Agreement in accordance with the Price List published on the Website.
If the Customer has ordered the installation of a Parcel Locker, then upon termination of the Agreement, both the Customer and the User are obligated to return the Parcel Locker on the date of termination of the Agreement, i.e., to allow Picapac access to the Parcel Locker and to perform the necessary actions for its removal, providing assistance if necessary. The Customer is obligated to compensate Picapac for any damage incurred by the Parcel Locker by the date of termination of the Agreement, compared to the condition of the Parcel Locker as noted or visible in the Parcel Locker handover report and/or other document (e.g., a photo), taking into account normal wear and tear.

8. LIABILITY

If the Customer orders the installation of a Parcel Locker and it is installed at the location agreed upon with the Customer, Picapac provides a 2-year warranty that the Parcel Locker was free of defects at the time of transfer of possession, unless otherwise specified in the handover certificate. In their warranty claim, the Customer must describe the defects of the Parcel Locker in detail. Picapac is liable for all defects in the Parcel Locker that existed at the time of transfer of possession to the Customer, are discovered during the warranty period, and of which Picapac has been notified during the warranty period. Picapac is not liable for any defects discovered or reported to Picapac after the expiration of the warranty period. Picapac is not liable for any characteristic (including visual and physical) or feature of the Parcel Locker that does not constitute a defect within the meaning of Section 3.5, nor for normal wear and tear. The limitations on Picapac’s liability regarding defects in the Parcel Locker do not apply if the non-conformity was caused by Picapac’s intent or gross negligence.
The Customer is liable for the actions of Users when using the Parcel Locker in the same way as for its own actions. If the Parcel Locker has been installed at the Customer’s request, the Customer is liable, in accordance with Section 5.5 of the General Terms and Conditions, for any damage caused to the Parcel Locker due to any circumstances not attributable to Picapac.
Neither Picapac, the Courier, nor the Sender shall be liable if the Shipment cannot be delivered to the Customer or User via a Parcel Locker because (i) there is no space in the Parcel Locker for the Shipment (the dimensions of the Shipment exceed the dimensions of the Parcel Locker’s compartments or the Parcel Locker has not been emptied), (ii) the Shipment contains items whose delivery to a Parcel Locker is prohibited pursuant to Section 4.4; (iii) the Private Parcel Locker or Shared Parcel Locker is not accessible to the Courier, or (iv) there is another reason or circumstance not attributable to Picapac that prevents the Shipment from being placed in the Parcel Locker. Neither Picapac, the Courier, nor the sender of the Shipment is responsible for the preservation of a Shipment requiring special conditions in the Parcel Locker.
Picapac is not responsible for the availability of the content of a Post to minor Users (e.g., if the content of a Post consists of products for which age restrictions have been established regarding purchase and/or consumption).
Picapac shall be liable for any damage incurred by the Shipment and/or the Customer only if such damage resulted from a culpable breach of Picapac’s contractual obligations or from any other circumstance attributable to Picapac. In any case, Picapac’s liability is limited to compensation for direct property damage incurred by the Shipment or the Customer, the amount of which shall not exceed 30 EUR.
Picapac will make every effort to ensure that the removal of the parcel locker does not cause damage to the property where the parcel locker is located. However, if damage does occur to the property in such a case, Picapac is not obligated to compensate for it.
If the Client is a consumer, the statutory limitations on liability shall apply to the Client, and the limitations set forth in this Section 8 shall apply only to the extent that they do not conflict with the provisions governing consumer liability.

9. FINAL PROVISIONS

The processing of customers’ personal data is governed by Picapac OÜ’s Customer Data Processing Policy, which is available on the Website.
Picapac has the right to unilaterally amend the General Terms and Conditions and the Price List by notifying the Client at least one month in advance. If the Client does not agree with the amendment to the General Terms and Conditions and/or the Price List, the Client has the right to terminate the Agreement by notifying Picapac of their intention to terminate the Agreement before the new terms and conditions, including prices, take effect. In such a case, the Agreement shall terminate 60 days after receipt of the Client’s notice. Upon termination of the Agreement, the fees and obligations specified in Section 7 of the General Terms and Conditions shall apply.
This Agreement is governed by Estonian law.