In the Picapaci self-service portal, you can now add and manage additional users yourself

The long-awaited solution is now available – you can now manage and add additional users yourself in the Picapaci self-service portal! All you need to do is log in to the Picapaci website with your personal account and look for the “Additional Users” section in the self-service portal. P.S. If you’re already a customer, additional users have been automatically added to the self-service portal! You can add up to 5 additional users in addition to your own number (5+1 total): […]

Picapaci users, don't forget to update your parcel locker preferences if you're going on an extended vacation!

As we enjoy the last month of summer, we’d like to remind Picapaci users that if you’re a frequent parcel recipient even while on vacation, don’t forget to turn off Omniva’s additional service when you’re away from home for an extended period. If, for example, you plan to spend your vacation on the other side of Estonia and want to have packages ordered from an online store delivered to an Omniva parcel locker there, then, according to the preference you’ve set in your Omniva self-service account, all packages will continue to […]

My Life with Picapac: Kätriin's Story

Have you ever wondered how Picapac could change your life? Long-time user Kätriin Kübar shares her experience with her personal Picapac and explains how it has significantly simplified her daily life. Kätriin says: “About a year and a half ago, I came home and saw a large metal box in front of the house. I had no idea what it was, and my partner had to explain it to me. […]

Satisfaction Survey Results: What Do Our Users Think of Picapac?

Three years ago, when Parcelsea introduced prototypes of its private parcel lockers to quickly solve the problem of waiting for couriers, they began gathering feedback from test customers on what their first market-ready product should look like. Thanks to an enthusiastic test group, they were able to launch a personal parcel locker—an evolution of the prototypes—as early as May 2021. By now, this same smart parcel locker has reached nearly 900 front doors! At the same time, it is extremely important for us to know […]

Now you can share a parcel locker with your neighbor or your apartment association!

Starting January 26, we are launching Picapac’s brand-new product—the shared parcel locker. Until now, Picapac has offered a single product and service: the personal parcel locker, which is primarily intended for use by a single household or business. However, there has long been a demand in the market for a parcel locker that can be shared with neighbors, which is why we have developed a new service—the shared parcel locker! The lockers […]

Share your home delivery locker with your family members – adding additional users

What does it mean to share access to a home parcel locker with others? You don’t need a separate app to use the Picapac home parcel locker; all communication takes place via text message. Example: When one of the locker’s compartments is closed, you’ll receive a text message. You can also unlock the locker remotely via text message. Using the delivery notification feature, you can receive an SMS when a package is picked up from the compartment. So if there are several package recipients in the family, you can now […]

What is Omniva's additional service, and how does it work?

Adding additional users

In partnership with Omniva, in addition to courier shipments, shipments via Omniva’s parcel locker service will also be available at Picapac’s home parcel lockers. Steps you need to take: 1. Make sure your phone number is linked to the Omniva system. When you send your phone number to Picapac customer service, they will forward it to Omniva, who will add it to their system. Up to 5 additional users can be linked to a single Picapac account. 2. When making purchases in the online store, select from the list of Omniva parcel terminals […]