Parcelsea General Terms and Conditions for Laundry Services

  1. GENERAL PROVISIONS
    1. These Terms and Conditions for Parcelsea OÜ’s laundry services apply when activating and ordering the laundry service on the Parcelsea OÜ website at https://parcelsea.com/. The service provider is Parcelsea OÜ (hereinafter: Parcelsea), located at Värvi 5, 10621, Tallinn, registration code 16054185, email addressinfo@parcelsea.com. These Terms and Conditions govern the legal relationships arising between all persons (hereinafter: the Customer) and Parcelsea when activating and ordering the laundry service via the Parcelsea OÜ website.
    2. In addition to these terms and conditions, the legal relationships arising from the activation and ordering of Parcelsea OÜ’s laundry services are governed by the laws in force in the Republic of Estonia.
    3. Parcelseal has the right to unilaterally amend and supplement these Terms and Conditions by publishing the new Terms and Conditions on its website and notifying the Customer thereof. If the Customer activated or purchased the service before the amendments to the Terms and Conditions took effect, the Terms and Conditions in effect at the time the service was activated or purchased shall apply to the legal relationship between the Customer and Parcelseal.
  2. RIGHTS AND OBLIGATIONS OF THE PARTIES
    1. Parcelsea undertakes to:
      1. use the technology and detergents specified for the provision of the service;
      2. deliver a laundry bag to the Customer before the service begins;
      3. hand over clean laundry to the customer in a laundry bag;
      4. to return to the Customer, separately marked, any laundry that has been washed but could not be treated to remove stains or that could not be washed, cleaned, or ironed without damaging it;
      5. Laundry that was not washed to a satisfactory standard due to Parcelsea's fault will be washed a second time free of charge at the customer's request;
      6. To provide the Customer with a written or verbal price quote for cleaning heavily soiled laundry or items, which the Customer has the right to decline. If the Customer declines, the uncleaned items will be returned to the Customer;
      7. Compensate the Customer for laundry lost due to Parcelsea’s fault or for any other damage incurred during the provision of the service, as agreed with the Customer, but not exceeding €50 per laundry cycle.
    2. The customer agrees to:
      1. remove any foreign objects from the dirty laundry before handing it over to Parcelsea;
      2. To drop off dirty laundry at Parcelsea in a laundry bag, the Customer must place the laundry bag in compartment “L” of the smart mailbox and lock the hatch;
      3. Submit a laundry bag pickup request on the website Parcelsea.com;
        • For the 1X or 2X monthly laundry service, we consider the activation of this service on the website to be the start of the service;
        • For the on-demand (order-based laundry service), we consider the service pickup notification submitted on the website to be the confirmation.
      4. notify ParcelSea by email at info@parcelsea.com no later than 24 hours before the scheduled pickup time if they wish to cancel the scheduled laundry pickup. Notifications received after this time will not be considered, and ParcelSea will consider the service to have been provided.
      5. Submit a claim to Parcelsea regarding laundry that has been washed improperly or is incomplete within 48 hours of receiving the laundry. Claims submitted after this time will not be accepted.
  3. LIMITED LIABILITY
    1. The customer understands that when ordering the cleaning of a used garment, they will receive the used garment back in a clean condition, not a new one;
    2. Parcelsea uses the best available technology to provide its services. However, not all stains may be removed from the item during the cleaning process. To achieve the best results, the Customer should inform Parcelsea of the origin of the stains by emailing info@parcelsea.com and indicate whether and with what methods attempts have been made to remove the stains previously.
    3. It is important to know that a garment brought in for cleaning will also undergo wear and tear during the cleaning process. Every step performed on a garment affects it. When ordering garment cleaning, the Customer is aware of the resulting effects and takes them into account.
      1. The customer understands that any tears may tear further during washing.
      2. The customer understands that mold stains cannot be removed by washing.
    4. Clothing manufacturers are very specific about the production and processing of the materials they use; therefore, if incorrect care instructions are provided with a product, it is not always possible to guarantee that the material will react properly to cleaning or that the product will be cleaned as required. As a result, the garment may remain uncleaned and/or be damaged and/or become unusable.
    5. In the case of damage to a garment caused by prior cleaning and treatment (stain removal, cleaning, ironing, drying, washing), it is not possible to determine the extent, scope, and substances used in the prior treatment, and therefore it is not possible to guarantee the material’s proper response to cleaning or that the product will be cleaned as required. The garment may remain uncleaned and/or be damaged and/or become unusable. See also section 3.2.
    6. In the case of buttons, snaps, zippers, zipper pulls, patches, and embellishments that are glued, sewn, embroidered, or ironed on, the degree of wear and tear, the chemical composition of the materials used, the environment in which they have been kept, the degree of wear resulting from frequency of use, and age-related characteristics are unknown. Therefore, it is not possible to guarantee that buttons, snaps, zippers, zipper pulls, patches, or glued, sewn, embroidered, or ironed embellishments will react correctly to cleaning, that they will be cleaned as required, and they may be damaged and/or rendered unusable and/or detach from the garment.
    7. Parcelseal reserves the right to refuse to wash items that lack care labels, are torn, or may bleed color. We will accept such items for washing only at the customer’s own risk.
    8. Parcelsea is not liable for items left in bags or for any damage caused by them.
  4. FEE
    1. The customer agrees to pay the minimum service fee in advance via the Parcelsea customer portal:
      • For the 1X or 2X monthly laundry service, we consider the cost of the service to be the price;
      • For the on-demand (order-based laundry service), we apply the minimum order amount listed in the price list.
    2. There is no minimum quantity for laundry drop-off, but the minimum charge per load is listed in the price list. (See also Section 4.1)
    3. When washing individual items, the laundry service identifies the types, materials, and quantities of the garments, and the final amount will be debited from the Customer’s account after the wash if the invoice total exceeds the minimum amount.
    4. When activating the on-demand service campaign in conjunction with the Parcelsea smart mailbox, the customer must use the on-demand service at least once a month or three times per quarter. If the customer fails to do so, their service will be switched to the standard package, the cost of which is listed on the Parcelsea website under “Rental Packages.” The campaign price and terms are valid for 12 months from the date the customer activates the service.
    5. Parcelsea provides the ordered services after the customer's payment has been validated.
    6. If the customer fails to pay the invoice on time, the customer agrees to pay a late payment penalty of 0.5% of the outstanding amount for each day the payment is overdue.
  5. FINAL PROVISIONS
    1. The Customer agrees to return the laundry bag to Parcelseal within 30 calendar days of canceling the service. If the Customer fails to do so, Parcelseal has the right to invoice the Customer €40 for the laundry bag.
    2. Any disputes or disagreements arising from this Agreement shall be resolved by mutual agreement between the parties; if no agreement is reached, the matter shall be resolved in court in accordance with the procedures prescribed by the laws of the Republic of Estonia. The parties to the dispute may substantiate their claims, including through expert opinions. All damages incurred, including those arising from the dispute, shall be compensated in accordance with the procedure prescribed by law.
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GENERAL TERMS AND CONDITIONS OF PARCELSEA LAUNDRY SERVICES

  1. GENERAL PROVISIONS
    1. These terms and conditions for Parcelsea OÜ’s laundry services are effective upon activation and ordering of the laundry service through the Parcelsea OÜ website at https://parcelsea.com/. The service provider is Parcelsea OÜ (hereinafter referred to as “Parcelsea”), located at Värvi 5, 10621, Tallinn, registration code 16054185, email address info@parcelsea.com. These Terms and Conditions apply to the legal relationship between all persons (hereinafter referred to as the Customer) and Parcelsea regarding the activation and ordering of the laundry service via the Parcelsea OÜ website.
    2. In addition to these Terms and Conditions, legal relationships arising from the activation and ordering of Parcelsea OÜ’s laundry services shall be governed by the laws in force in the Republic of Estonia.
    3. Parcelsea OÜ has the right to unilaterally amend the Terms and Conditions by publishing the new Terms and Conditions on its website and notifying the Customer thereof. If the Customer activated or purchased the Service before the amendments were issued, the legal relationship between the Customer and Parcelsea shall be governed by the Terms in effect at the time of activation or purchase.
  2. RIGHTS AND OBLIGATIONS OF THE PARTIES
    1. Rights and Obligations of Parcelsea:
      1. to use the technology and detergent specified for the Service;
      2. deliver the laundry bag to the Customer before the Service begins;
      3. deliver clean laundry to the customer in the laundry bag;
      4. return any laundry from the laundering process that could not be cleaned despite repeated stain removal and treatment, or that could not be washed, cleaned, or ironed without being damaged;
      5. to wash the laundry that was washed to an unsatisfactory standard due to Parcelsea’s fault a second time, free of charge, at the Customer’s request;
      6. provide the Customer with a written or verbal estimate for the cleaning of very dirty laundry or items, which the Customer has the right to refuse. If the Customer does not approve this estimate, the uncleaned items will be returned to the Customer;
      7. compensate for any lost laundry or other damage caused by Parcelsea while providing the service, as agreed with the Customer, but not exceeding 50€ per wash.
    2. Rights and Obligations of the Customer
      1. Remove any foreign matter from the dirty laundry before delivering it to Parcelsea;
      2. Place the dirty laundry in a laundry bag and hand it over to Parcelsea by inserting the laundry bag into the “L” compartment of the smart mailbox and locking the hatch;
      3. forward the laundry service pickup notice on the website Parcelsea.com;
        • Once or twice a month for members of the laundry service; this will be considered as activation of the service on the website;
        • For on-demand (subscription-based) laundry services, this will be considered the service pickup notification on the website.
      4. If the Customer wishes to cancel the scheduled pickup service, they must notify Parcelsea by email at info@parcelsea.com no later than 24 hours before the start of the pickup service. Notifications received after this time will be disregarded, and Parcelsea will consider the service to have been provided.
      5. To file a claim with Parcelsea regarding laundry that has been washed and returned in unsatisfactory or incomplete condition, please send an email to info@parcelsea.com within 48 hours of receiving the laundry. Any claims submitted more than 48 hours after receiving the laundry will not be accepted.
      6. The Customer agrees to return the laundry bag to Parcelsea within 30 calendar days of canceling the service. If the Customer fails to do so, Parcelsea shall be entitled to invoice the Customer for €40.
  3. LIMITED LIABILITY
    1. The Customer understands that when ordering a laundry or dry-cleaning service for a used garment, the Customer will receive a clean used garment and not a new garment;
    2. Parcelsea will use the best available technology to provide the service. However, not all stains may be removed during the cleaning process. To achieve the best results, the Customer must inform Parcelsea of the origin of the stains by emailing info@parcelsea.com and specify the methods and products used to remove stains in the past.
    3. It is important to note that the garment brought in for cleaning will also deteriorate during the cleaning process. Any treatment performed on the garment will affect the fabric. When ordering a garment for cleaning, the Customer is aware of the effects that will occur and takes them into account.
      1. The Customer understands that mold stains cannot be removed in the wash.
      2. The Customer understands that damaged areas may tear further during the washing process.
    4. Clothing manufacturers have very specific requirements regarding the production and processing of the materials they use, so incorrect care instructions attached to a product cannot always guarantee that the material will respond properly to cleaning or that the product will be cleaned as required. As a result, the fabric may remain uncleaned and/or deteriorate and/or become unusable.
    5. In the event of damage caused by prior cleaning and treatment of the garment’s fabric (stain removal, cleaning, ironing, drying, washing), it is not possible to determine the extent, volume, and substances used in the prior treatment; therefore, it is not possible to ensure that the fabric will respond correctly to cleaning or that the product will be cleaned as required. The fabric may remain uncleaned and/or deteriorate and/or become unusable. See also section 3.2.
    6. In the case of buttons, buckles, buckle ends, clasps, and glued, sewn, embroidered, or trimmed ornaments, the degree of wear, the chemical composition of the material used, the environment in which they have been used, and their aging characteristics are unknown. Therefore, it is not possible to guarantee that buttons, buckles, buckle ends, clasps, glued, sewn, embroidered, or trimmed trimmings will respond correctly to cleaning, will be cleaned as required, and may deteriorate and/or become unusable and/or detach from the garment.
    7. Parcelsea reserves the right to refuse to wash items that are missing care labels, are torn, or may fade. Such items will be accepted for laundering at the customer’s own risk.
    8. Parcelsea shall not be liable for items left in the pocket or for any damage caused by them.
  4. PAYMENT FOR THE SERVICES
    1. The Customer agrees to pay the minimum fee for the Service in advance on the Parcelsea website:
      • For the 1X or 2X monthly laundry service, this will be the price of the service;
      • For the on-demand (subscription-based) laundry service, we will apply the minimum subscription amount as indicated in the price list.
    2. There is no minimum quantity for laundry drop-off, but there is a minimum service fee, which is listed in the price list. (See also section 4.1.)
    3. In the case of an on-demand laundry service, Parcelsea will identify the types, materials, and quantities of the garments, and the final amount will be debited from the Customer’s account after the laundry service has been performed, provided that the invoiced amount exceeds the minimum fee for the service.
    4. Once the customer has activated the on-demand service campaign in conjunction with the Parcelsea smart mailbox, the customer must order the on-demand laundry service at least once a month or three times per quarter. If the customer fails to do so, the campaign subscription will be changed to the Standard plan; the cost of this subscription is listed under “Rental Subscriptions” on the Parcelsea website. The campaign price and terms are valid for 12 months from the date the campaign is activated.
    5. Parcelsea will provide the ordered services once the customer's payment has been validated.
    6. The Customer agrees to pay a late payment penalty of 0.5% of the amount due for each day the invoice remains unpaid.
  5. FINAL PROVISIONS
    1. Disputes and disagreements arising from the Contract shall be settled by mutual agreement of the parties. The parties to the dispute shall have the opportunity to prove their claims, for example, by consulting experts. If no settlement can be reached, the disputes will be resolved in court in accordance with the laws and regulations of Estonia. All damages incurred, including those resulting from the dispute, shall be compensated in accordance with the laws and regulations of Estonia.