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Picapac Laundry Services General Terms and Conditions

General Provisions

These terms and conditions govern the ordering of laundry services through the Picapac OÜ (hereinafter: Picapac) platform.

Picapac OÜ is a company registered in the Republic of Estonia that offers a logistics and intermediary platform based on smart mailboxes. Picapac is not a direct provider of laundry services.

Laundry services are provided by independent service providers operating on the Picapaci platform (hereinafter: Service Provider).

These Terms and Conditions apply to all individuals (hereinafter: “Customer”) and Picapaci when using the Picapaci platform to order laundry services and arrange logistics.

Picapacil reserves the right to unilaterally amend these terms and conditions by publishing them on its website or in its app. Unless otherwise specified, the amendments take effect upon publication.

Service Description

Picapac allows the Customer to:

  • send laundry to the Service Provider via the Picapaci smart mailbox;
  • choose from among the Service Providers available on the platform;
  • return the washed items via the same logistics solution.

Picapac:

  • does not provide laundry services;
  • does not monitor the content of the Service Provider's work process;
  • is not responsible for the quality of the laundry service.

Rights and Obligations of the Parties

Picapac undertakes to:

  • ensure the proper functioning of the smart mailbox and logistics system;
  • to enable the Customer to place orders and communicate with the Service Provider through the platform;
  • arrange for the transport of laundry between the Customer and the Service Provider;
  • forward the information entered by the Customer to the Service Provider.

Picapac is not liable for: 

  • for the quality, results, or suitability of the laundry service;
  • for damage to items during the washing process;
  • for the service provider's actions or inaction.

The service provider agrees to: 

  • provide laundry services in accordance with applicable requirements and best practices;
  • use appropriate cleaning methods;
  • notify the Client of any items that cannot be cleaned;
  • to manage the Client's assets prudently.  

All requirements, claims, and liabilities related to the laundry service are the responsibility of the Service Provider. 

The customer agrees to: 

  • remove any foreign objects from pockets and items before handing them over for laundry;
  • use the smart mailbox according to the instructions;
  • submit an order and the required information through the platform;
  • submit claims directly to the Service Provider via the Picapaci platform;
  • Follow the Service Provider's instructions (e.g., material restrictions).  

The customer understands that Picapac is not the provider of the laundry service. 

Limited Liability

Picapac is solely responsible for: 

  • for the operation of the smart mailbox and the logistics system;
  • for damage to laundry incurred during transport, provided that such damage was caused by Picapaci.  

Picapac is not liable for:

  • for the results of the laundry cleaning;
  • for stain removal;
  • for wear and tear or damage to items during the washing process;  

For damages caused by the service provider.  

All risks associated with the laundry service (including material reactions, wear and tear, damage to embellishments, etc.) shall be governed by the legal relationship between the Service Provider and the Customer. 

Claims and Disputes

All complaints regarding the quality of the laundry service must be submitted to the Service Provider via the Picapaci platform within 48 hours of receiving the items. 

Picapac may facilitate communication between the Customer and the Service Provider, but is not a party to any dispute. 

Fees and Billing

The price of the service consists of:

  • the fee for the laundry service (set by the Service Provider);
  • any logistics or platform fees (as determined by Picapac).

Payment is processed through the Picapaci platform.

Picapacil is right:

  • facilitate payments to the Service Provider;
  • Apply service fees in accordance with the price list.

Using the Smart Mailbox and Additional Tools

If the Customer uses a laundry bag or other Picapaci items, the Customer agrees to return them within a reasonable time after the service has ended.

If the item is not returned, Picapac has the right to claim compensation in accordance with its price list.

Final Provisions

These Terms and Conditions are governed by the laws of the Republic of Estonia.

Picapac and the Client shall endeavor to resolve disputes by mutual agreement. If no agreement is reached, the dispute shall be resolved in court in accordance with the laws of the Republic of Estonia.