How to return a package to the Picapac community

How to return a package from a community or shared Picapac

This guide provides information on returning packages at the community parcel locker.

REGISTER A RETURN IN MY OMNIVA

You can conveniently return Omniva packages at a community parcel locker. To do so, you must first process the return in My Omniva.  

Please note: Since this is a new service and is still in the testing phase, please read the following instructions very carefully.

Return instructions:

  1. Sign in My Omniva environment. If you don’t have a My Omniva account, please register as a user. When you add your phone number, the system will automatically detect that you have a Picapac multi-household parcel locker.
  2. When you log in on the homepage, Omniva will ask if you want your Picapac address to be used as the delivery address. Please select “Confirm.”
    

     3. On the home page, select “Return a package from my Picapac” (located in the lower right corner of the page).

If you don't see the return, your number isn't linked to Picapac in the Omniva system. Please contact our customer service atklienditeenindus@picapac.ee.

    4. Fill in the fields:

 “Return code” line, enter (1):

  • a 6-digit return code sent via email or text message 


Enter the “Picapac PIN code” in the field (2)

Important! Enter 0000, for example, since you do not need to generate a 4-digit PIN code yourself for a community/shared parcel locker. This is only for private parcel locker customers. The parcel locker will provide you with a PIN code when you store your package.

Once you have entered the information, click “Confirm Return”.

5. The system generates a new tracking number for the return of the package.

Print out the shipping label and attach it to the package. If you don’t have a printer, don’t worry! Just write the sender’s and recipient’s phone numbers and the tracking number on the package; the courier will attach the shipping label themselves. Please write the tracking number displayed in My Omniva on the package, not the 6-digit code from the message.

Important! Please ship the package from Picapac as soon as possible, as the courier has already been notified to pick it up.

Here are some important points to keep in mind when sending a package:

  • The redemption code can only be used once.
  • The courier will pick up the package within two business days.
  • Returning a package from Picapac in this way is only available for Omniva packages.

HANDING OVER THE PAKI COMMUNITY'S PICAPACI

  1. Go to the parcel locker and scan the QR code on the machine.
  2. On the page that opens, select “customer”
  3. Scan the address label attached to the package or enter it manually (The sender's phone number must belong to either the user or an additional user)
  4. You will see the PIN code on the screen that appears. Enter the PIN code using the keypad on the machine, startingwith the Start buttonand ending with theOKbutton.
  5. Place the package in the open compartment and close the compartment.
  6. The package has been shipped!

TECHNICAL SUPPORT

If you encounter a technical issue with a shared parcel locker, please call the Picapac 24/7 helpline at6889988or emailklienditeenindus@picapac.ee.They can assist you over the phone and, if necessary, dispatch a service team.