How do I use the Picapac parcel locker?

How do I use the Picapac smart mailbox?

This guide contains information on how to use the Picapac parcel locker: how to have parcels delivered to your home, how to change your PIN, and how to send parcels.

HOW TO USE A PARCEL LOCKER

Using the Picapac parcel locker is incredibly easy. Here are the main things to keep in mind: use a courier service for home delivery—it doesn’t matter which one you choose—because all couriers can drop off packages at the parcel locker, since the compartments are open and empty!

"Open" means that empty compartments must be left unlocked so that couriers can place packages inside. Couriers cannot open the compartments without knowing the PIN code. After placing a package, couriers will lock the specific compartment, and the package will remain safely waiting for you! Once you’ve retrieved your package from the parcel locker, leave the compartment unlocked again so that future couriers can deliver packages there.

 

  1. Shop at any online store.If a friend or acquaintance is picking up the package for you, skip to step 3.
  2. Have your package delivered to your home.To do this, use the “Home Delivery” service and add a note in the comments field stating that you have a Picapac package locker. Some online stores also offer a separate option called “Order goods to a personal parcel locker” (Selver). Note: Goods ordered to a regular parcel locker will not be delivered to the locker compartment.
  3. The courier will place the items in the package locker, and you will receive a message notifying you.In some cases, the courier may call you and ask for instructions on how to use the package locker: ask them to open the lid, then select the appropriate compartment, place the package in the empty compartment, and lock the compartment with a click. The “click” triggers an SMS notification and locks the compartment, so this is an important step for the courier!
  4. Open the package locker and retrieve your package.You can unlock a locked compartment using your PIN or via text message. Leave the compartment in the “open” position so that couriers can add subsequent packages to it!

 

PAKIAUTOMAAT NUMBER AND MESSAGE COMMANDS

The parcel locker number is the number from which the user receives a message when the locker is locked. By sending an SMS to that same number, you can unlock the parcel locker remotely and reset the PIN code.

The content and meaning of the message:

“Open”= All locks on a locked compartment of the parcel locker are unlocked. For the compartments to open, the top lid of the parcel locker must be open. If the top lid of the parcel locker is closed at the time the message is sent, the locks will open the next time the parcel locker is opened.

“Reset Parcel Locker PIN Codes”= Restarting the parcel locker, which means all codes are deleted. The shipping codes are no longer valid, and the default PIN is 0000.

CHANGING AND RESETTING YOUR PIN

The default PIN is 0000, but change it as soon as possible so that no one can access your accounts by guessing the PIN!

 

  1. Press “#” on the PIN pad and enter a valid PIN (after installation, a controller replacement, or a restart, the PIN is 0000).
  2. After three short beeps, enter a new 4-digit PIN.
  3. The locker will then beep once more, and your PIN will have been changed.

 

Sending a text message with the word “Pin” from the recipient’s phone to the parcel locker will reset the locker’s PIN code to its default setting, which is 0000.

OPENING THE CELLS

When you enter the 4-digit unique PIN, the fields will open automatically. This way, anyone who knows the PIN can access the fields.

OPENING THE COMPARTMENTS OF A REMOTE PACKAGE LOCKER

Sending a text message with the word “Open” from the owner’s phone to the parcel locker will unlock all the locks on the locker. Remote unlocking can only be performed from the owner’s phone. The owner’s phone number is stored in the software to ensure secure parcel delivery. For the compartments to open, the top cover of the parcel locker must be open. If the top cover is closed when the message is sent, the locks will open the next time the parcel locker is opened. The message is stored for at least 2 days.

NOTIFICATION VIA MESSAGE

When a courier or another person delivering a package locks the locker, the owner is immediately notified via text message. The message also includes information about the size of the locker that was locked (S, M, or L). Example message: “L. Delivery.”

BATTERY LIFE

With average use, the battery lasts at least a year. The Picapac service fee includes an annual battery replacement, so users don’t have to worry about it. We monitor the battery remotely and replace it immediately when it runs out.

SHIPPING PACKAGES

As an additional service, you can also send packages via a Picapac parcel locker, even if you’re not at home. To do this, you need to schedule a pickup at your home and enter a code in the parcel locker’s designated slot, which the courier or a friend can use to retrieve the package. Here’s how to enter a specific code for a particular slot:

 

  1. Press the star key on the PIN pad, after which the package machine will beep twice.
  2. Enter the same 4-digit code that you provided to the courier company.
  3. Now the parcel locker beeps three times.
  4. Select the appropriate compartment for the package, place the package inside the compartment, and lock the compartment.
  5. You will also receive a confirmation message indicating that the process was successful (example message: “Sending parcel from box: L. PIN code: 1111”).

 

The courier can then use that same code to open the locker and deliver the package to its destination. You’ll receive one final text message once the courier has entered the 4-digit PIN code (example message: “Courier has taken parcel from box: L”).

The PIN code assigned to a cell remains in effect until a new PIN code is set for that cell, the master code is changed, or the system is reset. All cell codes, as well as the master code, can be changed:

From the PIN pad

1. By pressing “#”

2. Enter a valid general code

3. Enter a new or the same old general code.

4. Now the code has been cleared from all fields, and the last code you entered is the default.

WITH A MESSAGE

Sending a text message with the word “Pin” from the owner’s phone will reset the parcel locker’s PIN code to its default setting, which is 0000.

TECHNICAL SUPPORT

If you encounter a technical issue with a parcel locker, please call the Forus Picapac 24/7 helpline at 6889988 or email klienditeenindus@picapac.ee. They can assist you over the phone and, if necessary, dispatch a service team.