How do I use a shared package locker? 

This guide contains information on how to use a shared package locker: how to have packages delivered to your home, how to use the package locker, and how to change your PIN.

HOW TO USE A SHARED PACKAGE VENDING MACHINE

Using the Parcelsea smart mailbox is incredibly easy. Here are the main things to keep in mind: Omniva offers customers the option to order packages at the same price as the parcel locker service. When ordering packages, simply select“1st preference / Picapac parcel locker” as the delivery option. Couriers from other companies can also use the parcel locker, but you can only order productsat the parcel locker service ratethrough Omniva.

The compartments of a shared parcel lockerare in a locked state, which means that even empty compartments are locked. All the addresses served by the parcel locker are listed above the largest compartment under the locker door.To open a compartment, use the keypad by first entering # and then the number preceding the address. Each address is assigned its own number in the range of 0–9, which can be found on the label on top of the smart mailbox. The courier uses the same method when depositing packages.

WHICH PACKAGES ARE NOT DELIVERED TO THE SHARED PACKAGE VENDING MACHINE

· Shipments sent via the parcel locker service for which the recipient's contact number is a phone number other than the one assigned to the household.

· Packages that exceed the maximum dimensions of the compartments in a shared parcel locker (see the Omniva website)

· Shipments with additional services:

       – document return,

       – issuance to a specific person,

       – issuance to an adult,

       – ransom.

RECEIVING A PACKAGE FROM A SHARED PACKAGE VENDING MACHINE

· After receiving an SMS notification that your package has arrived, open the parcel locker door and enter your personal PIN.

· The package locker opens the compartment containing your package.

· Remove the package from the compartment and close the compartment.

· The PIN code remains associated with the compartment until the parcel locker door is closed.

· After the code is entered and the door is closed, the package machine marks the slot as empty.

PAKIAUTOMAAT NUMBER AND MESSAGE COMMANDS

The parcel locker's phone number is the one from which the user receives a message when a package is placed in a locker. By sending an SMS to that same number, you can unlock lockers remotely.

Note: You can only open boxes that contain a package linked to your household's phone number.

 "Open"= Opens the smart mailbox compartments containing a package linked to the household's phone number.

CHANGING AND RESETTING YOUR PIN

When setting up the package locker for the first time, each household is assigned a unique PIN code, which can be changed later. The PIN code is sent to the customer along with an instructional email.

Changing Your PIN

· Press “#” on the keypad and wait for the beep to continue

· Press “*” on the keypad and wait for the beep to continue

· Select the number (0–9) associated with your address and wait for the beep to continue

· Enter your current PIN -> If the PIN is correct, you will hear a beep; if there is no sound, the PIN is incorrect

· Enter a new PIN code -> After the beep, the PIN has been changed.

OPENING THE CELLS

When you enter the unique 4-digit PIN, the fields at
open automatically. This allows anyone who knows the PIN to access the fields.

NOTIFICATION VIA MESSAGE

When a courier or another person delivering a package locks a compartment, a notification is sent via text message to the household’s phone number as soon as the shared package locker’s door is closed. The message also includes information about the size of the compartment that was locked (S, M, or L). Example message: “L. Delivery.”

TECHNICAL SUPPORT

If you encounter a technical issue with a shared parcel locker, please call the Picapac 24/7 helpline at6889988or emailklienditeenindus@picapac.ee.They can assist you over the phone and, if necessary, dispatch a service team.