Instructions

Instructions

INSTRUCTIONS FOR THE VENDING MACHINE

Using the Picapac parcel locker is incredibly easy. Key things to keep in mind:

  • The parcel locker runs on a battery, and when the battery starts to run low, one of our technicians will come and replace it. You don't have to worry about it at all!
  • The parcel locker should be in the open position, which means that empty compartments must be left unlocked so that couriers can place packages inside. Couriers cannot open the compartments themselves without knowing the PIN code. After inserting the package, the couriers lock the specific compartment, and the package remains safely waiting for you!
  • When your package arrives or when the courier picks up the shipment, your personal Picapaci will send you a notification via message
  • You can retrieve your packages from the kiosk using the 4-digit PIN you set.
  • When your parcel locker was installed, we provided you with a 4-digit PIN code, which you can change at any time to prevent unauthorized access to your parcel locker. You can find instructions in the self-service portal after logging in to Picapac.ee.
You can read more about it on your personal Picapac HERE

When you sign up for Picapac, all Omniva shipments will be delivered to your home package locker

You can add up to 5 additional users to Picapac. To ensure that Omniva packages sent to you and your family members always reach Picapac, you should add the phone numbers of the people who will be using the service.

How do I select my own Picapaci kiosk as the delivery location?

When shopping online, select “1st preference / Picapac parcel locker” from the list of Omniva parcel lockers. If this option isn’t available in the online store, select the parcel locker closest to you; once the package arrives at Omniva, it will be automatically routed to your home parcel locker.

If you have Picapac, all your Omniva shipments will be routed through Picapac—even those for which you selected a parcel locker in another city as the pickup location.

If you choose a courier service for home delivery, it doesn't matter which one you use—all couriers can drop off packages at a package locker.

You can manage additional users in the Picapaci self-service portal.

As a Picapaci user, you can send packages at the Omniva parcel locker service rate.

To send a package, you must use the My Omniva portal.

Instructions for sending a package:

1.Log into the My Omniva portal. If you don’t have a My Omniva account, please register. When you enter your phone number, the system will automatically detect that you have a Picapac kiosk.

2. On the home page, select “Send a package” and choose your Picapaci address as the delivery location. Complete the process. 

3. Once the return has been processed, the courier will pick up the package within two business days.

When sending a package, you do not need to give the courier your personal PIN. You can generate a new PIN for the shipment.
How to generate a PIN:
 
1. Press the star key on the keypad, and the package machine will beep twice.
2. Enter the same 4-digit code that you provided to the courier company.
3. The parcel locker will now beep three times.
4. Select the appropriate compartment for the package, place the package in the compartment, and lock the compartment.
5. You will also receive a confirmation message indicating that the process was successful (example message: “Sending parcel from box: L. PIN code: 1111”).
 
Now the courier can open the locker using the code you provided and deliver the package to its destination. You’ll receive one final text message once the courier has entered the 4-digit PIN (example message: “Courier has taken parcel from locker: L”).
 
To revoke a temporary code:
 
1. Press “#”
2. Enter a valid general code
3. Enter a new or the same old general code.
4. Now the temporary code has been cleared from all fields, and the code is the one you entered last.
 

You can return Omniva packages directly from your Picapac.

Returns must be processed in advance through the Minu Omnivaportal. In Picapac, use the shipping feature to arrange a return.

Instructions for returning the package:

1.Log into the My Omniva portal. If you don’t have a My Omniva account, please register. When you enter your phone number, the system will automatically detect that you have a Picapac kiosk.

2.On the homepage, select “Return a package from my Picapac” and complete the process. 

3. Once the return has been processed, the courier will pick up the package within two business days.

You can open the lockers using your personal 4-digit PIN or by sending a text message with the word “open” to the Picapaci number (where you receive package arrival notifications). 

 When you send an “Open” notification, please note: 

  • Notifications can only be sent from the owner's phone to ensure the security of the parcel locker. 
  • To open the compartments, the top cover of the parcel locker must be open.
  • If the top cover of the parcel locker is closed when the message is sent, the locks will open the next time the parcel locker cover is opened.   
  • The notification is valid for 2 days, so during that time, the top flap must be opened so that the compartments open.

Installing a parcel locker is a breeze!

  • The base of the parcel locker measures 640 x 450 mm, and the overall dimensions of the parcel locker are 800 mm x 600 mm x 850 mm. 
  • The package locker can be installed on any type of ground, since it stands on a base and is not anchored to the ground. The flatter the ground, the better!
  • The parcel locker runs on a battery. No electrical power is required.